Last Updated: November 1, 2025

At byPoetry, we are committed to ensuring your satisfaction with our handmade sticker sheets. Due to the custom and personalized nature of our products, our return and refund policies are designed to balance quality assurance with the unique aspects of our offerings. Please review the details below.

Returns

We do not accept returns on our items, as all sales are final. This policy supports the artisanal quality of our products. If you encounter any issues with your order—such as defects or discrepancies—please contact us promptly at bypoetrystudio@gmail.com for assistance. We will work with you to resolve the matter to the best of our ability.

Refunds

Refunds are not issued once an item has been shipped, except in cases where the shipment is deemed lost by the carrier. Refunds are available only for orders shipped with tracking, provided the tracking status indicates the package as "lost" or undeliverable. For further details on what constitutes lost mail, please refer to our Shipping Policy.

If you have questions about eligibility or need to initiate a claim, reach out to bypoetrystudio@gmail.com. We appreciate your understanding and support for byPoetry.